IT Enterprise Network Solutions for retail in Mexico

In Latin America, the retail sector is facing changes in consumer shopping habits. Since 2020, consumers have increased their demands for service quality, expecting to have a personalized and secure shopping experience.

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Organizations in the retail industry face three main challenges:

1. Adopting new technological tools for employees in their physical and digital stores, enabling them to achieve efficient operations through data analysis and automation.

2. Defining a strategy that includes strengthening logistical networks to meet order volumes in a timely manner. Additionally, implementing the appropriate technology and offering multi-platform access facilitates the customer purchasing process and maintains high levels of satisfaction.

3. Implementing a secure, flexible, and scalable network in operations to protect corporate and customer banking information, identifying and blocking cybersecurity threats. This is necessary due to the interaction and data exchange between stores and customers using different types of devices.

At PlanNet, we aim to transform your investment into a long-term operational benefit.

Before selecting a solution, it is crucial to define the capacity you seek to develop in your company. Our value proposition begins with a robust pre-implementation consulting process that includes:

Understanding your current problem or situation.

Comprehending the objectives of your business.

Diagnosing the digital skills of your company.

Proposing technology solutions and implementation processes tailored to your specific needs.

1. Understanding your current problem or situation.

2. Comprehending the objectives of your business.

3. Diagnosing the digital skills of your company.

4. Proposing technology solutions and implementation processes tailored to your specific needs.

At PlanNet, we implement solutions for the retail industry with the assistance of our certified engineers, backed by the CISCO portfolio.

Most common technology solutions in the retail industry

Customer experience

Multichannel Engagement and Purchasing

Customers can find, order, and receive products whenever, wherever, and however they want by leveraging real-time inventory information to improve order accuracy and inventory management.

Digital advertising and communication

These solutions help manage digital content and distribute it to screens of all sizes throughout the company.

Intelligent contact center and Experience management

This enables equipping employees with the necessary information to enhance the customer experience and increase brand loyalty.

Employee Productivity

Assisted selling

It helps provide a personalized customer experience by assisting employees in delivering personalized recommendations and assistance during the sales process.

Training and Digital communication

You can maintain staff communication within a store by leveraging wireless and video sources to provide contextual and personalized information about products and services.

Infrastructure for mobility

By establishing mobile connectivity throughout the store, you can obtain information on customer and employee presence, proximity, and location in stores, distribution centers, and administrative offices. This allows you to bring the point of sale closer to the customer's location.

Multichannel fulfillment

With up-to-date inventory information, store employees can efficiently and accurately complete and deliver orders, regardless of the sales channel.

Physical and Cybersecurity for Retail

Security and surveillance

You can monitor the store and other location environments to ensure the safety and security of customers and associates.

Retail loss prevention

This solution helps reduce inventory shrinkage due to theft and fraud by implementing product tracking, video surveillance, and video analytics.

Optimization and Secure connectivity

Securely connect stores and prioritize traffic to ensure operational efficiency and reliability by implementing a flexible and scalable network.

Threat defense

Helps protect corporate and customer information by identifying and blocking cybersecurity threats, ensuring the security of sensitive data.

Intelligent Operations

Wireless and Video analytics

You can gain insights into customer and associate presence, proximity and location in stores and other locations through the use of wireless and video analytics.

Enabling multi-cloud connectivity

Securely and seamlessly connect your business to cloud applications and services, ensuring smooth operations across multiple cloud platforms.

Point of Sale Application Monitoring

Identify potential issues or performance failures through monitoring teams equipped with sensors within the point of sale systems, ensuring smooth operations.

Smart and efficient store

Helps reduce costs and optimize resources in a sustainable approach to store and office management.

Distribution Center Operations

Automation

Monitor and manage equipment and processes in distribution and fulfillment centers to improve efficiency through an intelligent wireless network.

Order fulfillment

Enables distribution center associates to efficiently and accurately complete and ship customer orders.

Customer experience

Multichannel Engagement and Purchasing
Digital advertising and communication
Intelligent contact center and Experience management

Employee Productivity

Assisted selling
Training and Digital communication
Infrastructure for mobility
Multichannel fulfillment

Physical and Cybersecurity for Retail

Security and surveillance
Retail loss prevention
Optimization and Secure connectivity
Threat defense

Intelligent Operations

Wireless and Video analytics
Enabling multi-cloud connectivity
Point of Sale Application Monitoring
Smart and efficient store

Distribution Center Operations

Automation
Order fulfillment

With our extensive portfolio of products and solutions for the retail industry, we can help you achieve your goals and gain the following competitive advantages

Improve order accuracy and inventory management, allowing customers to find, order, and receive products whenever, wherever, and however they want (around 30% of e-commerce shipments are returned).
Improve the customer experience and increase brand loyalty by equipping employees with the necessary information and tools to provide excellent service (42% of consumers are willing to pay more for a product when they have a pleasant shopping experience).
Reduce losses from theft and fraud during operations and mitigate the impact of cyberattacks (95% of cyberattacks are related to e-commerce, and 49% of shoppers do not trust sharing their information online).
Ensure business continuity by identifying potential issues or performance failures through IoT sensor-equipped monitoring teams connected to the network, ensuring the smooth operation of your equipment.
Improving process efficiency in distribution and fulfillment centers.

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Why choose ?

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We are a CISCO Gold Partner

We guarantee our clients an advanced level of experience in our services through approved CISCO specializations.

25 years of experience

Implementing solutions, services, and support for B2B technology use.

Processes aligned to ITIL

We created our own methodology to operate any service successfully, based on the ITIL best practices framework.

Top 10 CISCO Partners in Mexico and LATAM

We work with CISCO technology to enhance your ability to deliver value to your customers and increase sales profits.

Contact one of our specialists

We evaluate the technological potential of your company to create a project according to your business needs

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